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+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
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Release Notes
Solution home
Getting started with Freshservice
Setting up Freshservice
11
Freshservice Onboarding Flow
List of Dynamic Placeholders
Managing Agents in Freshservice
Scanning and discovering assets in your network
Freshservice System Requirements
View all 11
Setting up your self service portal
10
Branding your service desk with your name and theme
Logging in and accessing your service desk
Using a Vanity Support URL and pointing the CNAME in Freshservice
Get Conversational with Chatbots in Your Self-Service Portal
Configuring a custom SSL certificate for your service desk portal
View all 10
FreshThemes
13
Getting started with FreshThemes
Portal layout basics
What is Handlebars JS?
Palettes and Hex Codes
Partials and Placeholders
View all 13
User Management
19
Understanding Full-time vs. Occasional agents
Setting up a Password Policy in Freshservice
Adding Custom Fields for Users (Requesters & Agents) in Freshservice
Managing requesters in Freshservice
Importing requesters from a CSV file
View all 19
Single Sign On and Remote Authentication
4
Setting Up Active Directory Single Sign On (SSO) for Remote Authentication
Setting up Microsoft Azure AD Single Sign-on in Freshservice
Finding the SHA-256 fingerprint from your Identity Provider (Azure, Okta and Onelogin)
Configure Active Directory SSO With JSON Web Token
Form fields and Form templates
16
Setting up form fields for tickets, problems, changes and releases
Using Dependent Fields with Tickets, Problems, Changes and Releases
Understanding different types of Ticket Fields and their importance in Freshservice
Understanding Dependent Fields
Customizing Service Desk Statuses
View all 16
Sandboxing in Freshservice
5
New Sandbox
[Outgoing version] Sandboxing in Freshservice
[Outgoing version] Introduction to Sandbox in Freshservice
[Outgoing version] Sandboxing in Freshservice Workspaces
Deprecation of the current Sandbox version
Managing Notifications
2
Schedule and Post Announcements in Freshservice
Notification Center
How Search Works
1
How Search Works in Freshservice
Email Notifications
5
Configuring Email Notifications For New Tickets
Managing Notifications for Problems, Changes and Releases
Email Notification for Expiring Assets
Setting Email Notification for IP Restriction and addition/deletion of Agents
Configuring Multilingual Email Notifications
Freshworks Email Service Migration
4
Migrating from SendGrid to Freshworks Email Service (US)
Migrating from SendGrid to Freshworks Email Service (EU)
Migrating from SendGrid to Freshworks Email Service (AU)
Migrating from SendGrid to Freshworks Email Service (IND)
Critical product announcements
8
OS and Browser requirements to support custom domains in Freshservice
Deprecation of Password-Based Authentication for Google & Microsoft Email
Freshservice List of Migration Items - May 2022
Freshservice List of Migration Items - November 2022
Freshservice Changes, Upgrades and Deprecations - November 2023
View all 8
No code portal
6
Build portals on the fly the no-code way
Common actions supported by No code portal builder
Managing Header and Banner sections
Creating custom sections using widgets
Customizing existing home page sections - cards and tickets sections
View all 6
Dark Mode
1
Dark Mode