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Knowledge Base Exhaustive how-to's and best practices, collected and categorized.

Knowledge Base

Knowledge base

Exhaustive how-to's and best practices, collected and categorized.

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Getting started with Freshservice

Creating a Freshservice account for your organization
Viewing and accessing information about tickets

For when you need more information to solve user issues
Replying to tickets

How to answer tickets from your service desk
Configuring the Service Catalog [Agent Guide]

Setting up assets and approval processes for users to choose from
How to customize the Service Catalog based on User Groups

For when different user groups have different needs and issues
Helping users to your documentation

Because users can help themselves only when they find help
Controlling the visibility of your solutions and folders

Make sure no user sees anything irrelevant to them
Password Reset by Self Service

Automate the most common user ailment ever
Extending Freshservice with Integrations

Integration manuals with other useful applications
Improving IT performance using Freshservice Arcade

For when your agents could do with some motivation

Community Forums

Community forums

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Checklists
Posted by Rick Murphy, almost 5 years ago
Last Reply by Jpowell 9 days ago
Microsoft Power BI intigration
Posted by Curtis Guerrero, over 4 years ago
Last Reply by Martin James 21 days ago
Microsoft Teams app for Freshservice
Posted by Sudipta Chowdhury, 11 months ago
Last Reply by Patrick Van Rinsvelt 16 days ago
Closure Rules for Tickets
Posted by Sudipta Chowdhury, 10 months ago
Last Reply by nvergin@akitabox.com 8 days ago
Alert Management
Posted by Joseph Samuel Jayanth, 11 months ago
Last Reply by Nicolas Del 3 days ago
Solutions templates
Posted by Mitchell Gibbs, almost 5 years ago
Last Reply by Martin James 22 days ago
Knowledge base enhancements
Posted by Joseph Samuel Jayanth, 8 months ago
Last Reply by Laurence Hendy 17 days ago
Sharing ticket with multiple requesters
Posted by Marko Kirves, over 2 years ago
Last Reply by Chris Chambers 21 days ago
Intune Integration
Posted by Mohana Sidhaarth.V.N, 11 months ago
Last Reply by Bgehle 2 days ago
Ability to reorder the saved ticket filters
Posted by Jeff Galt, almost 5 years ago
Last Reply by Kevin Hanson 28 days ago

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