Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
Popular topics
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Ability to Customize Ticket Source List Items
Posted by Roman Paylian, almost 4 years ago ,
Last Reply by Paul Foster 11 days ago -
Analytics
Posted by Deepika Rajendran Selvaraj, 9 months ago ,
Last Reply by Mike Epting 29 days ago -
Microsoft Teams Integration & More O365 Integrations
Posted by Rogelio Calderon, over 1 year ago ,
Last Reply by Daniel Dickey 20 days ago -
Ability to Create Reports based on what software is running on Computers
Posted by Jason Brantley, almost 2 years ago ,
Last Reply by Peter Burn 12 days ago -
HTML Template Email Notification
Posted by Jinlong Ye, about 2 years ago ,
Last Reply by Jens Hartmann 12 days ago -
Dynamic forms for the catalogue
Posted by Adam Le Feuvre, almost 3 years ago ,
Last Reply by Jens Hartmann 6 days ago -
When will Freshservice support DKIM for outgoing email?
Posted by Dana Aldom, over 1 year ago ,
Last Reply by Jens Hartmann 12 days ago -
Make custom fields available in email inserted values
Posted by Bethany Amborn, almost 4 years ago ,
Last Reply by Patrick Van Rinsvelt 28 days ago -
Shared Fields in Service Requests
Posted by Robin Hare, over 1 year ago ,
Last Reply by Gary Leigh 13 days ago
