Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
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Microsoft Teams Integration & More O365 Integrations
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Dynamic Sections for Service Catalog items configuration
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Microsoft Teams app for Freshservice
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Tabular view for Tickets
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Prevent tickets with open tasks being resolved/closed
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Event Management
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Gantt Chart for Projects
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Customer Satisfaction Survey Enhancements
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Time tracking mandatory option
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