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Knowledge Base Exhaustive how-to's and best practices, collected and categorized.

Knowledge Base

Knowledge base

Exhaustive how-to's and best practices, collected and categorized.

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Getting started with Freshservice

Creating a Freshservice account for your organization
Viewing and accessing information about tickets

For when you need more information to solve user issues
Replying to tickets

How to answer tickets from your service desk
Configuring the Service Catalog [Agent Guide]

Setting up assets and approval processes for users to choose from
How to customize the Service Catalog based on User Groups

For when different user groups have different needs and issues
Helping users to your documentation

Because users can help themselves only when they find help
Controlling the visibility of your solutions and folders

Make sure no user sees anything irrelevant to them
Password Reset by Self Service

Automate the most common user ailment ever
Extending Freshservice with Integrations

Integration manuals with other useful applications
Improving IT performance using Freshservice Arcade

For when your agents could do with some motivation

Community Forums

Community forums

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Liquid error: undefined local variable or method `_routes' for #<Liquid::Strainer:0x000055ebcc1e0128>

Live Now: Supervisor Rules based on Custom Ticket Statuses
Posted by Vishal Abraham, 30 days ago
Last Reply by Vishal Abraham 30 days ago
You can now Send Emails and Approvals to User Lookup Fields!
Posted by Vishal Abraham, 30 days ago
Last Reply by Vishal Abraham 30 days ago
Multiselect Fields for Service Catalog and Incident Forms - Available Now
Posted by Vishal Abraham, 30 days ago
Last Reply by Vishal Abraham 30 days ago
Release Notes - 25 January 2021
Posted by Ramsundar Radhakrishnan, 17 days ago
Last Reply by Ramsundar Radhakrishnan 17 days ago
Release Notes - 1st March 2021
Posted by Ramsundar Radhakrishnan, about 24 hours ago
Last Reply by Ramsundar Radhakrishnan about 24 hours ago
Release Notes - 15 December 2020
Posted by Ramsundar Radhakrishnan, 17 days ago
Last Reply by Ramsundar Radhakrishnan 17 days ago
Release Notes - 4 November 2020
Posted by Ramsundar Radhakrishnan, 17 days ago
Last Reply by Ramsundar Radhakrishnan 17 days ago
Release Notes - 15 October 2020
Posted by Ramsundar Radhakrishnan, 17 days ago
Last Reply by Ramsundar Radhakrishnan 17 days ago
Release Notes - 17 September 2020
Posted by Ramsundar Radhakrishnan, 17 days ago
Last Reply by Ramsundar Radhakrishnan 17 days ago

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