Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
Community forums
Showing recent updates
Popular topics
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Dark Mode for Agents
Posted by Kyle Levenick, about 2 years ago
Last Reply by Jose Aguayo 12 days ago -
Sharing ticket with multiple requesters
Posted by Marko Kirves, over 3 years ago
Last Reply by Richard Barney 9 days ago -
Microsoft Teams app for Freshservice
Posted by Sudipta Chowdhury, almost 2 years ago
Last Reply by Logan Cook 25 days ago -
Alert Management
Posted by Joseph Samuel Jayanth, almost 2 years ago
Last Reply by Lucas, Brandon 10 days ago -
Out of office for agents
Posted by Laurence Hendy, over 4 years ago
Last Reply by Alessio.sciuto 27 days ago -
Purchase Order Management
Posted by Naganandhini Ramasubramaniyan, 12 months ago
Last Reply by Thomas Scott Elstone - HYZ 12 days ago -
Ability to Create Reports based on what software is running on Computers
Posted by Jason Brantley, about 4 years ago
Last Reply by Alessio.sciuto 27 days ago -
Asset Activities - Revamp to capture all changes made to an asset
Posted by Mohana Sidhaarth, 5 months ago
Last Reply by Phillip Derencius 26 days ago -
Ability to change due date
Posted by Ian Apruzzese, over 5 years ago
Last Reply by Williams Jack 29 days ago -
Option to Bulk Reply to Incident Tickets associated with a Problem/Change Ticket
Posted by Ben Greeno, almost 6 years ago
Last Reply by Jacob Schwartz 25 days ago
