We are here to help!

Discover ways to use Freshservice like never before. Go ahead, ask us anything.

Get Started Set up your IT support desk and start solving users' issues right away.
Videos Tutorials to use Freshservice better, exclusive webinars, new features and more.
Agent Guide Everything you and your team need to know to get the best out of Freshservice.
Knowledge Base Exhaustive how-to's and best practices, collected and categorized.

Knowledge Base

Knowledge base

Exhaustive how-to's and best practices, collected and categorized.

View all articles

Popular articles

View all articles

Getting started with Freshservice

Creating a Freshservice account for your organization
Viewing and accessing information about tickets

For when you need more information to solve user issues
Replying to tickets

How to answer tickets from your service desk
Configuring the Service Catalog [Agent Guide]

Setting up assets and approval processes for users to choose from
How to customize the Service Catalog based on User Groups

For when different user groups have different needs and issues
Helping users to your documentation

Because users can help themselves only when they find help
Controlling the visibility of your solutions and folders

Make sure no user sees anything irrelevant to them
Password Reset by Self Service

Automate the most common user ailment ever
Extending Freshservice with Integrations

Integration manuals with other useful applications
Improving IT performance using Freshservice Arcade

For when your agents could do with some motivation

Community Forums

Community forums

Showing recent updates

View all topics

Start a new topic

Popular topics

View all topics

Checklists
Posted by Rick Murphy, almost 5 years ago
Last Reply by Patrick Sawyer, 10 days ago
Alert Management
Posted by Joseph Samuel Jayanth, 10 months ago
Last Reply by RPS Group, 9 days ago
Knowledge base enhancements
Posted by Joseph Samuel Jayanth, 7 months ago
Last Reply by Andrew Belter, 27 days ago
Custom sources for tickets
Posted by Naganandhini Ramasubramaniyan, 8 months ago
Last Reply by Kevin Hanson, 12 days ago
Intune Integration
Posted by Mohana Sidhaarth.V.N, 10 months ago
Last Reply by Steve Whitcher, 12 days ago
Asset Automations
Posted by Naganandhini Ramasubramaniyan, 4 months ago
Last Reply by Laurence Hendy, 10 days ago
Gantt Chart for Projects
Posted by Sudipta Chowdhury, over 1 year ago
Last Reply by Javier Zambelli, 10 days ago
Software Asset Management Enhancements
Posted by Mohana Sidhaarth.V.N, 5 months ago
Last Reply by nvergin@akitabox.com, 3 days ago
Set task due dates based on fields in ticket or service catalog item
Posted by Bethany Amborn, about 5 years ago
Last Reply by Kim Isaksen, 18 days ago
Fulfil Requested Items directly from the Service Request
Posted by Mohana Sidhaarth.V.N, 8 months ago
Last Reply by Ryan Colley, 18 days ago

Start a new topic

Quick Questions?