Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
Popular topics
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Microsoft Teams app for Freshservice
Posted by Sudipta Chowdhury, over 1 year ago
Last Reply by Patrick Van Rinsvelt 23 days ago -
Dark Mode for Agents
Posted by Kyle Levenick, almost 2 years ago
Last Reply by Dave Upton 3 days ago -
Sharing ticket with multiple requesters
Posted by Marko Kirves, about 3 years ago
Last Reply by Bas Heideman 19 days ago -
Knowledge base enhancements
Posted by Joseph Samuel Jayanth, about 1 year ago
Last Reply by George Welsted 26 days ago -
Out of office for agents
Posted by Laurence Hendy, almost 4 years ago
Last Reply by Richard Barney 23 days ago -
Purchase Order Management
Posted by Naganandhini Ramasubramaniyan, 8 months ago
Last Reply by Keith Bucknall 18 days ago -
Analytics
Posted by Deepikaa Selvaraj Rajendran Selvaraj, over 2 years ago
Last Reply by Anders Grape 2 days ago -
Team Dashboards in Freshservice
Posted by Sundararajan Murapakkam Srinivasan Srinivasan, 4 months ago
Last Reply by Sundararajan Murapakkam Srinivasan Srinivasan 5 days ago -
Employee Onboarding Enhancements
Posted by Deepikaa Selvaraj Rajendran Selvaraj, 9 months ago
Last Reply by Deepikaa Selvaraj Rajendran Selvaraj 9 days ago -
Supervisor Rules to Include Business Hours Only
Posted by Sean Snyder, almost 2 years ago
Last Reply by Travis Wichlacz 17 days ago
