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Knowledge base

Exhaustive how-to's and best practices, collected and categorized.

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• Getting started with Freshservice

  Creating a Freshservice account for your organization

• Viewing and accessing information about tickets

  For when you need more information to solve user issues

• Replying to tickets

  How to answer tickets from your service desk

• Configuring the Service Catalog [Agent Guide]

  Setting up assets and approval processes for users to choose from

• How to customize the Service Catalog based on User Groups

  For when different user groups have different needs and issues

• Helping users to your documentation

  Because users can help themselves only when they find help

• Controlling the visibility of your solutions and folders

  Make sure no user sees anything irrelevant to them

• Password Reset by Self Service

  Automate the most common user ailment ever

• Extending Freshservice with Integrations

  Integration manuals with other useful applications

• Improving IT performance using Freshservice Arcade

  For when your agents could do with some motivation