We are here to help!

Discover ways to use Freshservice like never before. Go ahead, ask us anything.

Get Started Set up your IT support desk and start solving users' issues right away.
Videos Tutorials to use Freshservice better, exclusive webinars, new features and more.
Agent Guide Everything you and your team need to know to get the best out of Freshservice.
Knowledge Base Exhaustive how-to's and best practices, collected and categorized.

Knowledge Base

Knowledge base

Exhaustive how-to's and best practices, collected and categorized.

View all articles

Popular articles

View all articles

Getting started with Freshservice

Creating a Freshservice account for your organization
Viewing and accessing information about tickets

For when you need more information to solve user issues
Replying to tickets

How to answer tickets from your service desk
Configuring the Service Catalog [Agent Guide]

Setting up assets and approval processes for users to choose from
How to customize the Service Catalog based on User Groups

For when different user groups have different needs and issues
Helping users to your documentation

Because users can help themselves only when they find help
Controlling the visibility of your solutions and folders

Make sure no user sees anything irrelevant to them
Password Reset by Self Service

Automate the most common user ailment ever
Extending Freshservice with Integrations

Integration manuals with other useful applications
Improving IT performance using Freshservice Arcade

For when your agents could do with some motivation

Community Forums

Community forums

Showing recent updates

View all topics

Start a new topic

Popular topics

View all topics

Microsoft Teams Integration & More O365 Integrations
Posted by Rogelio Calderon, about 2 years ago
Last Reply by David Borden, 3 days ago
Microsoft Power BI intigration
Posted by Curtis Guerrero, over 3 years ago
Last Reply by Christian Rodriguez, 2 days ago
Ability to Customize Ticket Source List Items
Posted by Roman Paylian, about 4 years ago
Last Reply by Helpdesk, 1 day ago
Checklists
Posted by Rick Murphy, almost 4 years ago
Last Reply by Cheynegray, 3 days ago
Solutions templates
Posted by Mitchell Gibbs, almost 4 years ago
Last Reply by wim verhalle, 17 days ago
Customisable Agent Dashboard
Posted by Rishul Aggarwal Raj, 3 months ago
Last Reply by Jason Douglas, 1 day ago
CMDB Warranty Pull
Posted by Glenn Kurcon, about 4 years ago
Last Reply by Tomasz, 22 days ago
Gantt Chart for Projects
Posted by Sudipta Chowdhury, 6 months ago
Last Reply by Nick Naylor, 3 days ago
The 24-hour clock
Posted by Steven Vander Paelt, over 1 year ago
Last Reply by Thom van Zee, 15 days ago
Import AD user photo with probe
Posted by Jeff Irvine, almost 3 years ago
Last Reply by Ben.rich, 22 days ago

Start a new topic

Quick Questions?

JS Bin