Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
Popular topics
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Live update on ticket overview
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Microsoft Teams Integration & More O365 Integrations
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Analytics
Posted by Deepika Rajendran Selvaraj, 11 months ago
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Prevent tickets with open tasks being resolved/closed
Posted by Simon Taylor, 5 months ago
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Customisable Agent Dashboard
Posted by Rishul Raj Aggarwal, about 1 month ago
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Dynamic Dropdown Lists
Posted by Shahzad Syed, almost 3 years ago
Last Reply by Rick Lyons, 21 days ago -
Gantt Chart for Projects
Posted by Sudipta Chowdhury, 4 months ago
Last Reply by Tony Shadow, 3 days ago -
When will Freshservice support DKIM for outgoing email?
Posted by Dana Aldom, over 1 year ago
Last Reply by Nicholas Connor, 14 days ago -
Option to Bulk Reply to Incident Tickets associated with a Problem/Change Ticket
Posted by Ben Greeno, almost 4 years ago
Last Reply by Clos, Chris, 7 days ago
