Popular articles
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Creating a Freshservice account for your organization
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For when you need more information to solve user issues
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How to answer tickets from your service desk
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Setting up assets and approval processes for users to choose from
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For when different user groups have different needs and issues
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Because users can help themselves only when they find help
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Make sure no user sees anything irrelevant to them
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Automate the most common user ailment ever
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Integration manuals with other useful applications
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For when your agents could do with some motivation
Popular topics
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Checklists
Posted by Rick Murphy, over 4 years ago
Last Reply by shaun.parfett@stevens-bolton.com, 5 days ago -
Microsoft Teams app for Freshservice
Posted by Sudipta Chowdhury, 6 months ago
Last Reply by Blake Mitchell, 7 days ago -
Tabular view for Tickets
Posted by Sundararajan Srinivasan Murapakkam, 5 months ago
Last Reply by Sundararajan Srinivasan Murapakkam, 5 days ago -
Closure Rules for Tickets
Posted by Sudipta Chowdhury, 4 months ago
Last Reply by Rob van Diesen, 4 days ago -
Dynamic Sections for Service Catalog items configuration
Posted by Sundararajan Srinivasan Murapakkam, 6 months ago
Last Reply by Sundararajan Srinivasan Murapakkam, 9 days ago -
CMDB Warranty Pull
Posted by Glenn Kurcon, over 4 years ago
Last Reply by Cédric BORNUAT, 12 days ago -
Custom sources for tickets
Posted by Naganandhini Ramasubramaniyan, 4 months ago
Last Reply by Aaron, 9 days ago -
Analytics
Posted by Deepikaa Selvaraj Rajendran, over 1 year ago
Last Reply by Martin James, 18 days ago -
Event Management
Posted by Joseph Samuel Jayanth, 5 months ago
Last Reply by Fernando Pinto, 4 days ago -
Sharing ticket with multiple requesters
Posted by Marko Kirves, about 2 years ago
Last Reply by Levi Frost, 16 days ago
