Before you start telling users about your new help desk and the support experience they can now expect from you, you probably want your service desk portal ...
Wed, 3 Apr, 2024 at 4:19 PM
You can make it a lot easier for your customers to raise tickets and get in touch with you from the service desk support portal. For example, instead of ...
Tue, 26 Sep, 2023 at 2:24 PM
After setting up your Freshservice account, you have the option to customize your support portal's URL with your own vanity domain, such as helpdesk.myc...
Fri, 16 Feb, 2024 at 12:22 PM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor...
Fri, 16 Jun, 2023 at 10:53 AM
Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
Tue, 3 Oct, 2023 at 3:06 PM
For organizations that undergo continuous and strenuous changes on a day to day basis, requesters have less visibility into their logged-in changes and the...
Wed, 8 May, 2024 at 4:39 PM
We have completely redesigned the user portal to enhance the experience of submitting tickets and requesting new services for your end users. (Rolled out fr...
Thu, 1 Dec, 2022 at 11:54 AM
Freshservice offers a default wildcard SSL for all users who have a support portal on a freshservice.com domain. This can be used as long as you continue to...
Mon, 20 May, 2024 at 3:37 PM
Here's what you need to do when you're unable to add an attachment to the Raise an incident form from the requester portal: 1. Go to the Applicati...
Fri, 11 Nov, 2022 at 4:17 PM
The Conversational UI, a legacy version of the requester portal, used as a self-service tool will reach its end of life on May 1, 2024. Why are we disco...
Tue, 14 Nov, 2023 at 11:47 AM
