Here's how you can get the SHA-256 fingerprint from the admin console of the Identity Provider. 


Azure

  1. Go to your Azure portal
  2. Navigate to Azure Active Directory -> Enterprise Applications -> All Applications  
  3. Search and open the Freshservice application that you have configured
  4. Click Quick Start and select Configure Single Sign-On
  5. Select Configure Freshservice on the configure SSO page
  6. This will open the configure singe-sign on screen on the right side 
  7. Download the SAML XML Metadata 
  8. In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>

  9. Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".

Okta

  1. Go to the Okta admin console and select Freshservice from the Applications list
  2. Select the Sign On tab
  3. Download the Metadata 
  4. In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>
  5. Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".


OneLogin

  1. Go to the OneLogin admin console
  2. Navigate to Apps -> Company Apps -> Freshservice
  3. Go to the SSO Tab and select SHA 256 under the SAML Signature Algorithm dropdown and click View Details
  4. Select SHA 256 from the drop down. This will generate a new fingerprint
  5. Copy fingerprint and use it in Freshservice

Generating Fingerprint from the XML content


If you run into issues in this process, please reach out to Freshservice support at [email protected]