Here's how you can get the SHA-256 fingerprint from the admin console of the Identity Provider.
Azure
- Go to your Azure portal
- Navigate to Azure Active Directory -> Enterprise Applications -> All Applications
- Search and open the Freshservice application that you have configured
- Click Quick Start and select Configure Single Sign-On
- Select Configure Freshservice on the configure SSO page
- This will open the configure singe-sign on screen on the right side
- Download the SAML XML Metadata
- In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>
Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".
Okta
- Go to the Okta admin console and select Freshservice from the Applications list
- Select the Sign On tab
- Download the Metadata
- In the metadata, copy all the content that is between <X509Certificate> and </X509Certificate>
- Follow the steps at the end of this solution article under the heading "Generating the fingerprint from the XML content".
OneLogin
- Go to the OneLogin admin console
- Navigate to Apps -> Company Apps -> Freshservice
- Go to the SSO Tab and select SHA 256 under the SAML Signature Algorithm dropdown and click View Details
- Select SHA 256 from the drop down. This will generate a new fingerprint
- Copy fingerprint and use it in Freshservice
Generating Fingerprint from the XML content
- Go to https://www.samltool.com/fingerprint.php
- Follow the steps as shown in the below screenshot
If you run into issues in this process, please reach out to Freshservice support at [email protected]