Note: Please ensure that you read this article in its entirety and understand the actions you may have to take.
We are making changes to some of our systems and features to provide you with improved services and to ensure that you have an uninterrupted IT service management experience. Information about these changes and their impact are below:
Fair Usage Policy (FUP) for Freshservice Analytics
Discontinuation of Legacy Versions of Marketplace Apps
Discontinuation of AWS Orchestration App
Deprecation of the current Sandbox version
Fair Usage Policy (FUP) for Freshservice Analytics
To ensure that all our customers have an uninterrupted, performant, and smooth reporting experience, we are implementing safeguards in some of our analytics capabilities starting May 6, 2025.
What is changing?
Starting May 6, 2025, Freshservice Analytics can be used only within specific FUP limits.
All existing reports not modified to comply with FUP limits before May 6, 2025, will be moved to the Trash folder. To recover these reports from the Trash folder, they must be modified to comply with FUP limits.
More details here.
Discontinuation of Legacy Versions of Marketplace Apps
We will discontinue legacy versions of a few Marketplace apps to ensure that you get enhanced and consistent app experiences. To ensure that these apps work as expected without disruptions, you will need to upgrade them by Nov 5th, 2024.
Here is the list of apps that need to be upgraded:
What is changing?
These apps, if not upgraded by Nov 5th, 2024, will stop working.
More details here.
Discontinuation of AWS Orchestration App
To ensure that you get both Cloud Discovery and Orchestration capabilities in a single Cloud Management app, the AWS EC2 - Orchestration app will be discontinued on Nov 5th, 2024.
What is changing?
You will not have access to the AWS EC2 - Orchestration app. Workflows built using this app will stop working.
More details here.
Deprecation of the current Sandbox version
To ensure you experience the enhanced capabilities of the revamped Sandbox in Freshservice, we will be deprecating the current version of Sandbox by Nov 5th, 2024.
What is changing?
All sandboxes created using the current version will be destroyed on Nov 5th, 2024.
More details here.