Getting started with Freshservice

Setup your support channels, end-user portal, Freshthemes, and more.

Support Guide: IT and Employee Service Management

Setup your ITIL modules and AI-powered Virtual Agent, gamify your agent experience, and more.

Freshservice for Business Teams

Enables non-IT departments such as HR, Facilities, Finance, Legal, and Marketing to deliver seamless employee experiences on a unified, AI-first platform.

Enterprise Service Management

Setup ESM with employee onboarding, access controls, and more.

Support Guide: IT Asset Management

Discover and manage your hardware, software, SaaS applications, contracts, purchase orders, and more.

IT Operations Management

Manage your infrastructure with Alert management, Orchestration Center, and more.

Project & Workload Management

Manage all your IT business and software rollout projects in one place.

Managed Service Provider

Support and manage all your clients from a single platform.

Platform

Use Automation, Analytics, Custom objects, and Freshworks organization to unleash the power of our platform.

How to Setup Apps and Integrations

Extend your service desk solution across all the tools you use with our Marketplace apps. Note: This works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.

Security and Policies

Learn how we protect your data with GDPR, HIPAA, and other security policies.

Orchestration + SaaS Management Apps

Integrate with these apps to track their usage and to automate actions on them.

Contact Support

Freshservice Mobile

Learn about Freshservice Mobile capabilities

Policies and Data Protection

Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.

Freshservice

Resolution Path - Agents Only

Freshservice Troubleshooting Repository