Hope you are enjoying the experience of Freshservice so far. Here is a checklist for you to ensure that you have set up everything correctly.


Also, check the Go-live handbook for admins that will be useful at the time of configuration.


1. Setup


2. Optimize Requester Experience


3. Optimize Agent Experience


4. Automating Asset Management


5. Be ITIL Aligned


6. User-oriented Service Catalog



Hope you make the best use of Freshservice!