Hope you are enjoying the experience of Freshservice so far. Here is a checklist for you to ensure that you have set up everything correctly.

1. Setup

2. Optimize Requester Experience

3. Optimize Agent Experience

4. Automating Asset Management

5. Be ITIL Aligned

6. User-oriented Service Catalog

7. Get your End Users on-board

  • Announce the new service desk through email and your internal communication tool. Here's a handy video you can share with your end users

Hope you make the best use of Freshservice!