Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Hope yo...
Sun, 1 Dec, 2024 at 8:33 PM
Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, and so on. Tickets Placeholder...
Wed, 3 Jan, 2024 at 7:52 AM
Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. You can add all your tech...
Wed, 3 Jul, 2024 at 1:04 PM
The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...
Mon, 6 Sep, 2021 at 5:48 PM
Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make sur...
Thu, 7 Oct, 2021 at 6:39 PM
Your service desk sends and receives a ton of emails every day. And Freshservice’s email servers have you covered for all your incoming and outgoing mail. ...
Thu, 16 May, 2024 at 6:22 PM
The following are the timezones supported by Freshservice to import requesters from CSV files. Value to Be Provided in Import/Export Corresponding Time Z...
Fri, 10 Jan, 2020 at 5:11 PM
Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...
Fri, 22 Apr, 2022 at 1:51 PM
The Audit log keeps track of all the changes that take place under the Admin section of your service desk. On the other hand, all events related to indivi...
Sat, 7 Sep, 2024 at 3:26 AM
Note: Custom field translation will be available for the Problem, Release, and Change modules from August 2024. Now admins can translate custom fields for ...
Mon, 12 Aug, 2024 at 9:27 PM