There are two types of agents access in Freshservice- “Full-Time” or “Occasional” Let’s find out more about them. Full-time Agents: Full-time a...
Tue, 8 Oct, 2024 at 3:42 PM
You can set up different levels of password security using Freshservice for your agents and requesters. By default, any password must contain a minimum of ...
Tue, 3 Oct, 2023 at 3:12 PM
The default user fields that we ship with Freshservice can store a lot of information about your agents and requesters. However, you might also need store a...
Wed, 8 May, 2024 at 4:28 PM
Over a period of time, you will have a lot of employees and requesters interacting with your service desk as they report issues and submit service requests....
Fri, 5 Apr, 2024 at 4:23 PM
In addition to adding requesters manually, you could also import all of your existing contacts from your previous setup or application. All you need to do i...
Wed, 3 Apr, 2024 at 4:09 PM
General Guidelines The first row of the CSV must have requester field names (Name, Email, etc.) For requesters whose email address exists in the servi...
Thu, 19 Apr, 2018 at 3:41 AM
With requester groups in Freshservice, you can handpick the set of requesters, and provide selective privileges within the portal such as restricted access ...
Fri, 9 Aug, 2024 at 3:05 PM
Whenever a non-agent raises a ticket in your helpdesk, they get added as a requester. If you have the user activation email for requesters enabled, th...
Tue, 29 Aug, 2023 at 12:55 PM
Different organizations have their own unique structure for their departments and related functions. Since each department is usually structured differently...
Wed, 3 Apr, 2024 at 4:01 PM
Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice. Agent Roles allow you to c...
Fri, 5 Apr, 2024 at 3:46 PM