FreshThemes are customizable templates in Freshservice that can be used to extensively change the look and feel of your support portal. They are a collectio...
Tue, 3 Oct, 2023 at 3:08 PM
Your FreshTheme primarily consists of three partial areas that define the layout of your portal: the Header, the Page, and the Footer. They can be accessed ...
Wed, 11 Nov, 2020 at 1:38 PM
The self-service portal is built using Handlebars JS. Handlebars offer a variety of helpers that can help you customize the portal based on your needs. The ...
Tue, 21 Dec, 2021 at 8:11 PM
If you haven't gotten the chance to learn HTML or CSS yet, you can still use some of the options under portal customization to change the colors and fon...
Tue, 3 Oct, 2023 at 3:08 PM
Partials are reusable templates that can be accessed in a multi-page template. Some examples for Partials are : “loaders” is a partial which is used in t...
Mon, 16 Nov, 2020 at 11:13 AM
You can choose the look and feel of your self-service portal by changing the CSS of your portal. A quick guide to using your custom CSS: Go to Admin -...
Tue, 3 Oct, 2023 at 3:09 PM
Default Helpers length Returns the length of the given string or array. Params value {Array|Object|String} returns {Number}: The length of the valu...
Mon, 16 Nov, 2020 at 11:13 AM
When you are looking to customize your portal completely, you may not be able to make do with just adding CSS. So we've added some serious customization...
Tue, 3 Oct, 2023 at 3:10 PM
renderFromApi Block helper. Makes an API call and on complete, whether success or failure, it executes the given block of the code. The parameters are acce...
Mon, 16 Nov, 2020 at 11:13 AM
When you are customizing your theme, you want to be sure you got it right before you publish your changes to customers. The Preview button under the portal ...
Wed, 11 Nov, 2020 at 12:59 PM
