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Getting started with Freshservice
Setting up Freshservice
11
Freshservice Onboarding Flow
List of Dynamic Placeholders
Setting up Your Support Email Address
Managing Agents in Freshservice
Scanning and discovering assets in your network
See all 11 articles
Setting up your self service portal
8
Branding your service desk with your name and theme
Logging in and accessing your service desk
Using a Vanity Support URL and pointing the CNAME in Freshservice
Get Conversational with Chatbots in Your Self-Service Portal
Configuring a custom SSL certificate for your helpdesk portal
See all 8 articles
FreshThemes
13
Getting started with FreshThemes
Portal layout basics
What is Handlebars JS?
Palettes and Hex Codes
Partials and Placeholders
See all 13 articles
User Management
15
Understanding Full-time vs. Occasional agents
Setting up a Password Policy in Freshservice
Adding Custom Fields for Users (Requesters & Agents) in Freshservice
Adding requesters in Freshservice
Importing requesters from a CSV file
See all 15 articles
Single Sign On and Remote Authentication
8
Single Sign-On for Freshservice using SAML
Setting Up Active Directory Single Sign On (SSO) for Remote Authentication
Setting up Microsoft Azure AD Single Sign-on in Freshservice
Single Sign On / Remote Authentication in Freshservice
Configuring ADFS for Freshservice with SAML 2.0
See all 8 articles
Form fields and Form templates
13
Setting up form fields for tickets, problems, changes and releases
Using Dependent Fields with Tickets, Problems, Changes and Releases
Different types of ticket fields and what they do
Understanding Dependent Fields
Customizing Helpdesk Statuses
See all 13 articles
Sandboxing in Freshservice
1
Sandboxing in Freshservice
Managing Notifications
3
Schedule and Post Announcements in Freshservice
Notification Center
Customizing the Requester Portal to Include Notification Center
How Search Works
1
How Search Works in Freshservice
Email Notifications
5
Configuring Email Notifications For New Tickets
Managing Alerts for Problems, Changes and Releases
Email Notification for Expiring Assets
Setting Email Notification for IP Restriction and addition/deletion of Agents
Configuring Multilingual Email Notifications
Freshworks Email Service Migration
4
Migrating from SendGrid to Freshworks Email Service (US)
Migrating from SendGrid to Freshworks Email Service (EU)
Migrating from SendGrid to Freshworks Email Service (AU)
Migrating from SendGrid to Freshworks Email Service (IND)
Email Server Upgrade
2
Email Server Upgrade - US Data Center
Email Server Upgrade - EUC Data Center
Critical product announcements
3
OS and Browser requirements to support custom domains in Freshservice
Deprecation of Password-Based Authentication for Google & Microsoft Email
Freshservice List of Migration Items - May 2022