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Freshservice for MSP Getting started with Freshservice
Setting up Freshservice
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Freshservice Onboarding Flow
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Multi-language support for Freshservice
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List of Dynamic Placeholders
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Managing Agents in Freshservice
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Freshservice System Requirements
Support Guide: Introduction to Self Service Portal
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Branding your service desk with your name and theme
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Logging in and accessing your service desk
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Using a Vanity Support URL and pointing the CNAME in Freshservice
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Configuring a custom SSL certificate for your service desk portal
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Requesting Changes
FreshThemes
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Getting started with FreshThemes
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Portal layout basics
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What is Handlebars JS?
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Palettes and Hex Codes
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Partials and Placeholders
User Management
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Understanding Full-time vs. Occasional agents
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Setting up a Password Policy in Freshservice
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Adding Custom Fields for Users (Requesters & Agents) in Freshservice
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Managing Requesters in Freshservice
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How to import requesters from a CSV file?
Form fields and Form templates
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Setting up form fields for tickets, problems, changes and releases
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Using Dependent Fields with Tickets, Problems, Changes and Releases
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Understanding different types of Ticket Fields and their importance in Freshservice
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Understanding Dependent Fields
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Customizing Service Desk Statuses
Critical product announcements
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OS and Browser requirements to support custom domains in Freshservice
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Deprecation of Password-Based Authentication for Google & Microsoft Email
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Freshservice List of Migration Items - May 2022
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Freshservice List of Migration Items - November 2022
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Freshservice Changes, Upgrades and Deprecations - November 2023
No code portal
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Build portals on the fly the no-code way
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Common actions supported by No code portal builder
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Managing Header and Banner sections
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Creating custom sections using widgets
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Customizing existing home page sections - cards and tickets sections