Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.
You've landed on our support article. If you are looking to learn about automations in Freshservice, check out our IT Automations page. Workflow Aut...
Thu, 11 Sep, 2025 at 10:41 AM
What is a Webhook? A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. When certain update, chang...
Fri, 29 Sep, 2023 at 3:44 PM
Automation makes it easy to set up a hierarchy wherein an approval request is first sent to the immediate supervisor or the team leader of the user placi...
Wed, 3 Jul, 2024 at 4:28 PM
Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. IT servi...
Mon, 20 May, 2024 at 4:07 PM
Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains un...
Tue, 18 Nov, 2025 at 5:56 PM
Changes are instrumental in making operational changes in an organization. Sometimes, changes are initiated by incidents and you would want to set up workfl...
Tue, 3 Oct, 2023 at 2:10 PM
In most organizations, managing tangible and intangible assets are an integral part of businesses of any scale and at different geo-locations. With this in ...
Tue, 3 Oct, 2023 at 2:13 PM
Businesses have multiple processes in place to get work done. Most processes have a series of tasks that have to be worked on by multiple teams at different...
Tue, 3 Oct, 2023 at 2:14 PM
Liquid filters are a secure, customer-facing template language for flexible web applications that allow users to edit the appearance of an application witho...
Fri, 1 Apr, 2022 at 4:10 PM
With your service desk being the center of operations amidst multiple tools used in your organization, integrating your service desk seamlessly with your ec...
Thu, 10 Apr, 2025 at 11:37 AM
