You've landed on our support article. If you are looking to learn about automations in Freshservice, check out our IT Automations page. Workflow ...
Wed, 28 Jun, 2023 at 4:13 PM
What is a Webhook? A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. When certain update, chang...
Fri, 29 Sep, 2023 at 3:44 PM
Automation makes it easy to set up a hierarchy wherein an approval request is first sent to the immediate supervisor or the team leader of the user placi...
Fri, 29 Sep, 2023 at 3:46 PM
For a team to be productive, it's important to use the available resources optimally. A simple way to do this is by automating frequent workflows.
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Wed, 22 Jun, 2016 at 2:47 PM
Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. It’s a n...
Thu, 20 Jul, 2023 at 5:38 PM
In addition to bringing agents together and controlling access privileges, groups can also be used to assign incoming tickets and requests to different agen...
Fri, 29 Sep, 2023 at 3:49 PM
Changes are instrumental in making operational changes in an organization. Sometimes, changes are initiated by incidents and you would want to set up workfl...
Tue, 3 Oct, 2023 at 2:10 PM
In most organizations, managing tangible and intangible assets are an integral part of businesses of any scale and at different geo-locations. With this in ...
Tue, 3 Oct, 2023 at 2:13 PM
Businesses have multiple processes in place to get work done. Most processes have a series of tasks that have to be worked on by multiple teams at different...
Tue, 3 Oct, 2023 at 2:14 PM
Liquid filters are a secure, customer-facing template language for flexible web applications that allow users to edit the appearance of an application witho...
Fri, 1 Apr, 2022 at 4:10 PM
