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    Workflow Automator

    Workflow Automator - An overview
    Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. Workf...
    Fri, 13 Aug, 2021 at 7:23 PM
    Using Webhooks with the Workflow Automator
    Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020.   What is ...
    Tue, 30 Mar, 2021 at 11:05 AM
    Setting Hierarchical Approvals for Service Requests (using Workflow Automator)
    Automation makes it easy to set up a hierarchy wherein an approval request is first sent to the immediate supervisor or the team leader of the user plac...
    Sat, 10 Aug, 2019 at 11:44 PM
    A Guide to Automation in Freshservice [PDF]
    For a team to be productive, it's important to use the available resources optimally. A simple way to do this is by automating frequent workflows. ...
    Wed, 22 Jun, 2016 at 2:47 PM
    Manage Reopening of Resolved/Closed Tickets With Thank You Detector
    Note: We've updated our pricing and packaging. This feature is available from Blossom plan for customers who signed up before Nov 2nd 2020. It’s a n...
    Thu, 1 Dec, 2022 at 1:06 PM
    Auto-assigning Tickets to Agents in a Group (Round Robin)
    Note: We've updated our pricing and packaging. This feature is available from Estate plan for customers who signed up before Nov 2nd 2020. In addition ...
    Mon, 8 Nov, 2021 at 8:39 PM
    Enabling Actions on Associated Tickets in Change Workflows
    Changes are instrumental in making operational changes in an organization. Sometimes, changes are initiated by incidents and you would want to set up workfl...
    Mon, 30 Sep, 2019 at 2:23 PM
    Automating Asset Lifecycle
    In most organizations, managing tangible and intangible assets are an integral part of businesses of any scale and at different geo-locations. With this in ...
    Tue, 3 Mar, 2020 at 12:32 PM
    Setting up Task Automations
    Businesses have multiple processes in place to get work done. Most processes have a series of tasks that have to be worked on by multiple teams at different...
    Mon, 21 Sep, 2020 at 10:11 AM
    Powerful Placeholders with Liquid Filters
    Liquid filters are a secure, customer-facing template language for flexible web applications that allow users to edit the appearance of an application witho...
    Fri, 1 Apr, 2022 at 4:10 PM
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