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    User Management

    Understanding Full-time vs. Occasional agents
    There are two types of agents access in Freshservice- “Full-Time” or “Occasional” Let’s find out more about them. Full-time Agents: Full-time a...
    Thu, 1 Dec, 2022 at 12:23 PM
    Setting up a Password Policy in Freshservice
    You can set up different levels of password security using Freshservice for your agents and requesters. By default, any password must contain a minimum...
    Thu, 1 Dec, 2022 at 12:23 PM
    Adding Custom Fields for Users (Requesters & Agents) in Freshservice
    The default user fields that we ship with Freshservice can store a lot of information about your agents and requesters. However, you might also need store a...
    Thu, 1 Dec, 2022 at 1:08 PM
    Managing requesters in Freshservice
    Over a period of time, you will have a lot of employees and requesters interacting with your service desk as they report issues and submit service requests....
    Fri, 3 Feb, 2023 at 11:58 AM
    Importing requesters from a CSV file
    In addition to adding requesters manually, you could also import all of your existing contacts from your previous setup or application. All you need to do i...
    Fri, 27 Oct, 2017 at 4:12 PM
    Guidelines to importing requesters from CSV files
    General Guidelines The first row of the CSV must have requester field names (Name, Email, etc.) For requesters whose email address exists in the servi...
    Thu, 19 Apr, 2018 at 3:41 AM
    Create & Manage Requester Groups
    With requester groups in Freshservice, you can handpick the set of requesters, and provide selective privileges within the portal such as restricted access ...
    Thu, 1 Dec, 2022 at 12:24 PM
    Changing Requester Password in Freshservice
    Whenever a non-agent raises a ticket in your helpdesk, they get added as a requester. If you have the user activation email for requesters enabled, the...
    Thu, 1 Dec, 2022 at 1:43 PM
    Importing requesters from your company's domain via Google
    In case you signed up for Freshservice via the Google Marketplace, you can import email addresses in your domain as requesters in your Freshservice account...
    Thu, 1 Dec, 2022 at 12:24 PM
    Adding custom fields for requester departments
    Different organizations have their own unique structure for their departments and related functions. Since each department is usually structured differently...
    Thu, 1 Dec, 2022 at 12:25 PM
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