User Management

There are two types of agents access in Freshservice- “Full-Time” or “Occasional” Let’s find out more about them. Full-time Agents: Full-time a...

You can set up different levels of password security using Freshservice for your agents and requesters. By default, any password must contain a minimum of ...

The default user fields that we ship with Freshservice can store a lot of information about your agents and requesters. However, you might also need store a...

Over a period of time, you will have a lot of employees and requesters interacting with your service desk as they report issues and submit service requests....

Import requesters to Freshservice in bulk using CSV files. Before importing, here are a few points to remember: Only CSV files are supported. Other forma...

General Guidelines The first row of the CSV must have requester field names (Name, Email, etc.) For requesters whose email address exists in the servi...

With requester groups in Freshservice, you can handpick the set of requesters, and provide selective privileges within the portal such as restricted access ...

Whenever a non-agent raises a ticket in your helpdesk, they get added as a requester. If you have the user activation email for requesters enabled, th...

Different organizations have their own unique structure for their departments and related functions. Since each department is usually structured differently...

TABLE OF CONTENTS Associating a Role to an Agent How does Manage Reports permission impact Reports Assign Manage Reports permission Frequently Asked Qu...