Asset Discovery

The first step in implementing IT Asset Management is to identify all the assets in your organization and maintain an inventory of these assets. You can use the Discovery tools in Freshservice to automatically scan assets such as computers, printers, scanners and other network equipment in your organization and also keep these asset information up to date through periodic scans. 

The Discovery Tools

Freshservice provides two tools, Discovery Agent and Discovery Probe, to help manage assets in your organization. 

Discovery Agent

The Freshservice Discovery Agent is a lightweight application that can be installed in your Windows, Mac or Linux computers to track these assets and continuously update information about these machines in real time. The agent updates Freshservice with the hardware and software information of the computers in real time. 

Read more about the Discovery Agent here.

Discovery Probe

The Freshservice Discovery Probe is a Windows application that is normally set up in a server in your organization. The Probe automatically scans and identifies any assets in your network through a domain or IP Range scan. Once the assets are identified the first time, these assets are then updated periodically based on the schedule that you can control. If you already have Microsoft SCCM in your organization, the Discovery Probe integrates with SCCM out of the box and can be used to update the asset information in Freshservice. Using the probe, you can also connect to your Active Directory to sync your user information with Freshservice. 

Read more about the Discovery Probe here.

When to choose the Agent and when to choose the Probe?

The Agent is useful if you want to use Freshservice to manage all the computers in your organization. The agent continues to update Freshservice even if the computers, for example a laptop, is removed from your network. 

The probe on the other hand can only scan assets as long as they are in your network. Hence, it is useful to scan network assets and desktops and servers that are not moved frequently. The probe can also be installed if you have more advanced requirements such as syncing your users to Freshservice or integrating to SCCM. 

You can also use a combination of both the Agents and the Probe to scan for assets in your organization. A point to note here is that even though you may have Agents installed in a computer that is also scanned by the Probe, this asset will be updated only once in Freshservice and there is no duplication of such assets.