Freshservice lets you send out email alerts to your requesters and agents regarding activities that take place with problems, changes and releases. You can enable or disable these notifications depending on your processes and how your organization works.


There are few alerts that are classified as system notifications. These cannot be disabled by the user. Here is a complete list of notifications available in Freshservice:


Problem Notifications:


Event

Who gets notified

Problem is created

Requester

Problem is closed

Requester

Problem is assigned

Agent

Incident is linked to problem

Agent

Incident is delinked from problem

Agent

Problem is closed

Incident Requester

Problem is closed

Incident Agent



Change Notifications:


Event

Who gets notified

Change is created

Requester

Change is assigned

Agent

Change is closed

Agent

Problem is linked to change

Agent

Problem is delinked from change

Agent

Incident is linked to change

Agent

Incident delinked from problem

Agent

Change is approved / rejected

Agent



Release Notifications:


Event

Who gets notified

Release is created

Requester

Release is assigned

Agent

Release is closed

Agent

Change is linked to release

Agent

Change is delinked from release

Agent

Incident is linked to change

Agent

Incident delinked from problem

Agent