Once you have created a few scenario automations, you can use them to complete a series of tasks with a single click. Scenario Automations are available for all agents across your helpdesk and can be used from inside tickets.
Quick guide for automating a scenario:
Click on any ticket from the dashboard or the ticket list to see its details.
Click on the Scenarios option from the More drop-down menu.
The list of all available scenario automations will be displayed to you.
Click on the Scenario Automation you wish to execute.
The entire set of tasks associated with the automation gets executed and you will be shown a message which says Executed Scenario <scenario-name> View Details.
Click on View Details to see the complete list of actions performed as part of the automation.
You can learn more about creating Scenario Automations here.