IT Operations Management

Alert Management 17

• Automatically create alert-based incidents using Alert Rules
• Alert Management in Freshservice - An Overview
• Glossary: Alert Management in Freshservice
• Working with alerts in Freshservice Alert Management
• How to set up Alert Management in Freshservice

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Monitoring Tools Integration 25

• Integrate SolarWinds NPM with Freshservice Alert Management
• Integrate New Relic APM with Freshservice Alert Management
• Integrate New Relic Synthetics with Freshservice Alert Management
• Integrate Pingdom with Freshservice Alert Management
• Integrate Site 24x7 with Freshservice Alert Management

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Orchestration Centre 2

• Introducing Orchestration Center
• Orchestration FAQs

Orchestration Server 5

• Setting up the Orchestration Server
• How to Reset the Secret Key of an Orchestration Server
• Uninstalling the Orchestration Server
• Troubleshooting Guide for Orchestration Server Issues
• MS AD/Powershell/OSR - FAQ/L2s

On-Call Management 7

• Learn all about Freshservice On-Call Management
• How to use Freshservice On-Call Management
• How to use Slack as a notification channel for on-call management
• Regions where SMS support for On-Call Management is available
• Respond to critical incidents using WhatsApp

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Service Health Monitoring 6

• Define and monitor services using Service Health Monitoring
• Setting up Service Health Monitoring
• Exploring Potential Services in Service Health Monitoring
• Deleting a service in Service Health Monitoring
• Configuring health status of a service

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Major Incident Management 4

• Working with major incidents in Freshservice
• Preparing to work on a major incident
• Setting up the Status Page
• Setting up collaboration apps