Once you map a monitoring tool to multiple services, Freshservice evaluates alerts received in the Alert Management module to see if they qualify to be associated with a service. If they do, Freshservice will inform you through a banner on the Services List page. You could access these recommendations by clicking on the Potential Services button.
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You can then review the candidates recommended by Freshservice, and then approve or dismiss the suggestion.
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Potential and dismissed services older than 30 days will automatically be deleted and moved to trash. A scheduled job will run every Sunday to remove these services from the system.