Summary
Before you create an on-call schedule that includes SMS and/or phone calls as notification channels, ensure that the contact numbers of agents to be mapped to an on-call schedule are in the right format.
Process
A valid number:
- Starts with +
- Has a valid country code
- Can have space, comma, dot, (), -
Examples of correctly formatted phone numbers:
- +11234567890
- +1 (123) 456-7890
- +1 123 456 7890
- +1 123.456.7890
Examples of incorrectly formatted phone numbers:
- 1234567890
- 11234567890
- 0011234567890
- (123)456 7890
When both – mobile and landline (work) numbers – are available, the On-Call Management module will first reach out to the mobile number.
