Customizing your Status Page : Freshservice

Summary

Customization helps extend your brand to your Status Page. This is especially useful when you have a customer facing Status Page. Here's how to customize your Status Page in Freshservice:

Step 1:

Head to Admin >>> Status Page >>> Customize Status Page

Step 2: Page Information

On this page, you'll see three tabs: Page Information, Page Branding, and Advanced. First fill up the basic details under Page Information.

Give your Status Page a title
Enter a description
Upload the company logo and favicon
Set the Status Page URL

Next, expand the Support accordion. Here you can:

Set the support portal URL
Set support phone lines
Set 'Report a problem' URL

Next, expand the Header & Footer accordion. Here you can:

Set the Header text and URL
Text and associated URLs for multiple footers
Copyright disclaimer
Home page URL
Enable RSS feed via a toggle
Add social platform links

Remember to Apply Changes to save your selections.

Step 3: Page Branding

Select the second tab i.e. Page Branding. Here you can specify the colours and fonts to be used on the Status Page as per your organization's brand guidelines.

Step 4: Advanced

Next, click on the third tab i.e. Advanced. Here you can expand the Display accordion and configure a default message to be shown when all services are up and operational.

Then expand the SEO accordion and use the toggle to indicate if you want the Status Page to be indexed by search engines. If you enable this toggle, you will be prompted to fill in the meta title, keywords, & description.