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    Alert Management

    Alert Management in Freshservice - An Overview
    TABLE OF CONTENTS Integration of monitoring tools in Freshservice Noise reduction in Freshservice Accessing Alerts within Freshservice Incident crea...
    Fri, 24 May, 2024 at 11:42 AM
    How to set up Alert Management in Freshservice
    TABLE OF CONTENTS Summary Alert Management in Freshservice is set up in 3 steps First: Enabling the Alert Management module Second: Integration of ...
    Fri, 24 May, 2024 at 11:44 AM
    Automatically create alert-based incidents using Alert Rules
    NOTE: Alert Rules have now been replaced by workflows. Refer to this solution article to understand how to set up workflows to take action on your alerts. ...
    Fri, 10 May, 2024 at 5:00 AM
    Working with alerts in Freshservice Alert Management
    Freshservice pipes in notifications from monitoring tools, normalizes them, and then applies noise reducing tactics before listing alerts on the Alerts List...
    Fri, 24 May, 2024 at 11:46 AM
    Learn all about Automated Grouping in Freshservice
    Note: This feature is currently in Public Beta and available to all customers in Pro and Enterprise plans TABLE OF CONTENTS Summary The challenge: Alert...
    Fri, 24 May, 2024 at 11:55 AM
    Automatic updation of incident priority based on alert severity
    Freshservice Alert Management can automatically create incident tickets from alerts based on Alert Workflows. The priority of such incidents is based on the...
    Tue, 28 May, 2024 at 2:51 PM
    Using email as a channel for integrating monitoring tools with Freshservice Alert Management
    You can now ingest alerts into Freshservice using email as a channel. This option can be useful when your monitoring tool doesn't support integration wi...
    Wed, 29 May, 2024 at 10:49 AM
    How to manage assets of type Service?
    TABLE OF CONTENTS Summary Why Service Health Monitoring? How to set up Service Health Monitoring? Manual set up Associating a monitoring tool with one...
    Thu, 28 Sep, 2023 at 12:43 PM
    Add alert fields in ticket workflow automator
    Create more meaningful incidents from alerts and perform more powerful automations based on the alert fields associated to an incident. Use the alert payloa...
    Thu, 28 Sep, 2023 at 12:45 PM
    Map email alert fields to Freshservice alert fields
    You can now extract fields from the email alerts and map them to Freshservice. You can subsequently create more powerful alert rules for your email integrat...
    Mon, 9 Oct, 2023 at 12:01 PM
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