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Workflow Automator
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How to work with workflow automator
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Using Webhooks with the Workflow Automator
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Setting Hierarchical Approvals for Service Requests (using Workflow Automator)
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Manage Reopening of Resolved/Closed Tickets With Thank You Detector
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Auto-assigning Tickets to Agents in a Group (Round Robin)
Analytics
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Getting Started with the Analytics Platform
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Generate Intuitive Reports Using Analytics Pro
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Getting Started with Analytics Basic
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Analytics Widgets Glossary
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Scheduled Data Export
Reporting
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Understanding the Service Desk at a Glance Report
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Understanding the Helpdesk at a Glance Report
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The Enterprise Reporting Suite
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Asset Reports
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Understanding the Service Desk Performance Analysis Report