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    Workflow Automator 26
    • How to work with workflow automator? - Support
    • Using Webhooks with the Workflow Automator
    • Setting Hierarchical Approvals for Service Requests (using Workflow Automator)
    • Manage Reopening of Resolved/Closed Tickets With Thank You Detector
    • Auto-assigning Tickets to Agents in a Group (Round Robin)
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    Custom Objects 4
    • Creating Custom Objects
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    Freshworks Organization 5
    • Introducing Freshworks Organization
    • Migrating Freshservice SSO to Freshworks Organization
    • Setting up SSO Policies in Freshworks Organization
    • Upgrading MSP Mode Accounts to Freshworks Organization
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    Analytics 38
    • Getting Started with the Analytics Platform
    • Generate Intuitive Reports Using Analytics Pro
    • Getting Started with Analytics Basic
    • Analytics Widgets Glossary
    • Scheduled Data Export
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    Reporting 6
    • Understanding the Service Desk at a Glance Report
    • Understanding the Helpdesk at a Glance Report
    • The Enterprise Reporting Suite
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    • Understanding the Service Desk Performance Analysis Report
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    Credential Store 1
    • Centralized Credential Store
    API V1 Deprecation 2
    • Introducing upgraded APIs - Freshservice Support
    • Deprecating v1 APIs for Freshservice
    Managing Freshservice Subscription 7
    • How to View Freshservice Subscription Details
    • How to Manage a Freshservice Subscription during Trial
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    • How to Upgrade an Active Freshservice Subscription
    • Downgrading an Active Freshservice Subscription
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