Platform

Workflow Automator 27

• How to work with workflow automator? - Support
• Using Webhooks with the Workflow Automator
• Setting Hierarchical Approvals for Service Requests (using Workflow Automator)
• Manage Reopening of Resolved/Closed Tickets With Thank You Detector
• Auto-assigning Tickets to Agents in a Group (Round Robin)

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Custom Objects 4

• Creating Custom Objects
• Using Custom Objects in Workflows
• Importing and Exporting Custom Objects
• Lookups to Custom Objects

Freshworks Organization 5

• Introducing Freshworks Organization
• Migrating Freshservice SSO to Freshworks Organization
• Setting up SSO Policies in Freshworks Organization
• Upgrading MSP Mode Accounts to Freshworks Organization
• Upgrading Multi-Account Configurations to Freshworks Organization

Analytics 38

• Getting Started with the Analytics Platform
• Generate Intuitive Reports Using Analytics Pro
• Getting Started with Analytics Basic
• Analytics Widgets Glossary
• Scheduled Data Export

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Reporting 6

• Understanding the Service Desk at a Glance Report
• Understanding the Helpdesk at a Glance Report
• The Enterprise Reporting Suite
• Asset Reports
• Understanding the Service Desk Performance Analysis Report

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Credential Store 1

• Centralized Credential Store

API V1 Deprecation 2

• Introducing upgraded APIs - Freshservice Support
• Deprecating v1 APIs for Freshservice

Managing Freshservice Subscription 7

• How to View Freshservice Subscription Details
• How to Manage a Freshservice Subscription during Trial
• How to Activate a Freshservice Subscription
• How to Upgrade an Active Freshservice Subscription
• Downgrading an Active Freshservice Subscription

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