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    Analytics

    Getting Started with the Analytics Platform
    A Bird’s Eye View of a Service Desk for All With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics bein...
    Tue, 26 Dec, 2023 at 6:50 PM
    Generate Intuitive Reports Using Analytics Pro
    Analytics in Freshservice allows you to generate intuitive reports for your service desk.  This article will walk you through the basics of the Analyt...
    Wed, 27 Nov, 2024 at 11:59 AM
    Getting Started with Analytics Basic
    Note: We've updated our pricing and packaging.  What can you get in Analytics Pro? Feature Analytics Basic Analytics Pro Reports Cura...
    Fri, 28 Feb, 2025 at 5:09 PM
    Analytics Widgets Glossary
    Analytics module in Freshservice allows you to generate intuitive reports for your service desk. A Widget is an analytic chart that displays data in a parti...
    Tue, 12 Nov, 2019 at 1:54 PM
    Scheduled Data Export
    Several organizations use a dedicated BI tool to visualize data and generate reports from multiple/various software tools that are used across an organizati...
    Tue, 11 Mar, 2025 at 2:46 PM
    Properties Supported by Freddy for Reports
    Freshservice offers you the Ask Freddy feature to create instant reports by simply posing a question. Currently, this feature can be used to query the follo...
    Fri, 13 Sep, 2019 at 4:09 PM
    Setting up Time Spent Reports
    During the course of a ticket’s lifecycle, it is often difficult for admins and managers to identify what caused potential delays in resolving a ticket. It ...
    Mon, 8 Apr, 2024 at 4:03 PM
    Comparing Multiple Metrics in a Widget
    It’s critical to stay on top of your service desk metrics to streamline performance across your team. Consider the following scenario, as a manager you want...
    Mon, 29 Aug, 2022 at 2:51 PM
    Setting up Time Sheet Reports
    The Timesheet report in Freshservice allows you to calculate billable, non-billable, and total hours logged by your agents.  The report can be filtered ...
    Mon, 8 Apr, 2024 at 4:29 PM
    Exporting Data from Analytics to Power BI
    The Analytics module in Freshservice allows you to generate intuitive reports for your service desk. Integrating Power BI with Freshservice enables you to s...
    Tue, 11 Mar, 2025 at 2:45 PM
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