The Enterprise Reporting suite is available in our Garden, Estate, and ESM Plans. It includes the following reports:







Name of the reportWhat it does
Agent Ticket Summary
Shows you general information about each of the agents in your helpdesk
Group Ticket SummaryShows you general information about each of the groups in your helpdesk 
Helpdesk at A Glance Shows you more specific information your entire helpdesk 
Agent at a GlanceShows you more specific information about any particular agent in your helpdesk
Group at a GlanceShows you more specific information about any particular group in your helpdesk
Department at a Glance Shows the performance of a specific department during the selected date range 
Helpdesk Load AnalysisShows you the general trend of ticket activities in your helpdesk
Helpdesk Performance AnalysisLets you track the overall performance of your support team
Agent Comparison Compares the performance of agents based on key metrics 
Group ComparisonCompares the performance of groups based on key metrics
Agent Top-N AnalysisShows a showcase of top five agents from the helpdesk sorted by their performance
Group Top-N AnalysisShows a showcase of top five agents from the helpdesk sorted by their collective performance
Department Top-N AnalysisShows a showcase of top five departments from the helpdesk sorted by their collective performance
Time Sheet ReportCollects and shows all the time entries created by your agents and displays it in one common place
Customer Satisfaction ReportAggregates the satisfaction scores collected by all your agents and displays it in one common place

Note: