Getting Started with the Analytics Platform

A Bird’s Eye View of a Service Desk for All

With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics being a platform built for everyone - decide which metrics you want to track, how you want to see them and do it without having to write even a single line of code. 

What Plans Do We Offer?

Analytics in Freshservice is offered in two plans for all customers:

Please refer to our pricing page for more information.

Analytics Platform Documentation

Note: Please refer to the above-mentioned plans to understand which among the platform features discussed are available in your Freshservice Plan.

Getting Started with Analytics

• Introduction to Analytics and FAQs

• A Breakdown of Analytics’ Terminology

• Setting Date Dimensions

• What is Analytics Basic?

• What is Analytics Pro?

• What is Ask Freddy?

Building Custom Reports 

• Learn to create reports & set up widgets
• How are metrics calculated - Explore the Data Dictionary
• Building a new custom Report

• Working with Widgets

• Searching for Widgets and Reports

• Visualization in Analytics

• Adding a Text Widget to A Report

• Customise a Report’s Look
  
  

Sharing Reports

• Sharing Reports with the Team

• Exporting Data