A Bird’s Eye View of a Service Desk for All


With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics being a platform built for everyone - decide which metrics you want to track, how you want to see them and do it without having to write even a single line of code. 


What Plans Do We Offer?

Analytics in Freshservice is offered in two plans for all customers:



Feature

Analytics Basic

Analytics Pro

Pricing Plans

Available for all plans

Available in Garden, Estate

Reports

Curated Reports

Curated Reports and Custom Reports

Filters

Run time only

Advanced Filters

Export Reports

Curated Reports only

All Reports

Metrics Configuration

No

Yes

Group By Feature

No

Yes

Ask Freddy

No

Yes

Presentation Mode

No 

Yes


Please refer to our pricing page for more information.



Analytics Platform Documentation

Note: Please refer to the above-mentioned plans to understand which among the platform features discussed are available in your Freshservice Plan.


Getting Started with Analytics


Building Custom Reports 

Sharing Reports