Summary
This report shows you a quick overview of the core metrics in your support. Hover over each metric to learn how it is measured. The green an...
Mon, 22 Sep, 2014 at 12:18 PM
Summary
This report shows you general information about how a selected customer has been submitting tickets and getting support from your helpdesk. It...
Mon, 21 Aug, 2023 at 4:15 PM
The Enterprise Reporting suite is available in our Garden, Estate, and ESM Plans. It includes the following reports: Name of the repor...
Thu, 3 May, 2018 at 5:13 PM
Asset Reports are available from the Garden plan. It includes the following reports, Name of report What does it mean Assets associated with I...
Tue, 15 Sep, 2020 at 11:29 AM
Response Accuracy
This chart lets you track the overall performance of your support team, based on how quickly agents resolve tickets everyday. It can...
Mon, 22 Sep, 2014 at 12:55 PM
Custom reports give you some valuable insights about the performance of your service desk. You can tailor them to include specific metrics that you’d want...
Fri, 27 Oct, 2017 at 4:05 PM
