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Freshservice for MSP TABLE OF CONTENTS
Note: This functionality is currently available for selected customers only.
Use Data Usage Analytics dashboard to monitor your platform’s infrastructure usage, including data storage, API consumption, and MCP activity. Gain visibility into usage trends, identify cost drivers, prevent overages, and make informed decisions to optimize performance and spending.
You can also access and manage your saved, shared, and curated reports. This helps you organize frequently used reports, collaborate with other users, and quickly return to relevant insights for ongoing monitoring and decision-making.
View data usage reports
Access comprehensive reports to monitor key usage metrics across your Freshworks platform, including storage, API activity, and MCP usage. Click Data Storage Overview, API Usage Overview, or MCP Usage Overview to open the detailed respective report.
View Data Storage Overview
Monitor how data is stored and growing across your account. Track ticket and file storage usage, and identify trends to manage storage limits effectively.
Prerequisites: Ensure that you have administrator access to Freshworks.
Follow these steps to view data storage reports in Freshworks:
Log in to Freshworks and go to Admin.
Under Account Settings, select Data Usage.
You are redirected to the Analytics page.
Click Data Storage Overview to open the data storage report.
The following data storage report appears and gives you actionable insights into ticket and file storage usage.
View API Usage Overview
Track API consumption across modules and methods. Use this report to monitor usage patterns, detect spikes, and manage API limits.
Prerequisites: Ensure that you have administrator access to Freshworks.
Follow these steps to view API usage reports in Freshworks:
Log in to Freshworks and go to Admin.
Under Account Settings, select Data Usage.
You are redirected to the Analytics page.
Click API Usage Overview to open the API usage report.
The following API usage report appears and gives actionable insights into API consumption across modules and methods in your Freshworks account.
View MCP Usage Overview
Monitor Model Context Protocol (MCP) activity across your platform. Track inbound and outbound tool calls, execution status, and usage trends.
Prerequisites: Ensure that you have administrator access to Freshworks.
Follow these steps to view MCP usage reports in Freshworks:
Log in to Freshworks and go to Admin.
Under Account Settings, select Data Usage.
You are redirected to the Analytics page.
Click API Usage Overview to open the MCP usage report.
You can view the following Inbound and Outbound MCP usage reports:Use this Inbound MCP usage report to audit MCP tool call volumes, usage split across modules, across tool calls, execution status and daily and monthly trend.
Use this Outbound MCP report to audit MCP tool call volumes, usage split across outbound MCP servers, across tool calls, execution status and daily and monthly trend.
