Platform

Workflow Automator 17

• Workflow Automator - An overview
• Using Webhooks with the Workflow Automator
• Setting Hierarchical Approvals for Service Requests (using Workflow Automator)
• A Guide to Automation in Freshservice [PDF]
• Manage Reopening of Resolved/Closed Tickets With Thank You Detector

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Custom Objects 4

• Creating Custom Objects
• Using Custom Objects in Workflows
• Importing and Exporting Custom Objects
• Lookups to Custom Objects

Freshworks Organization 5

• Introducing Freshworks Organization
• Migrating Freshservice SSO to Freshworks Organization
• Setting up SSO Policies in Freshworks Organization
• Upgrading MSP Mode Accounts to Freshworks Organization
• Upgrading Multi-Account Configurations to Freshworks Organization

Analytics 19

• Getting Started with the Analytics Platform
• Generate Intuitive Reports Using Analytics Pro
• Getting Started with Analytics Basic
• Analytics Widgets Glossary
• Get Quick Service Desk Metrics with Freddy

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Reporting 20

• Understanding the Helpdesk at a Glance Report
• The Advanced Reporting Suite
• Understanding the Customer at a Glance Report
• The Enterprise Reporting Suite
• Understanding the Agent at a Glance Report

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Credential Store 1

• Centralized Credential Store

API V1 Deprecation 1

• Introducing upgraded APIs for Freshservice