The completion of a Task is taken into consideration in the Project completion percentage i.e., completed tasks/total tasks x 100. It doesn’t take into account the number of subtasks within the tasks.
The red exclamation mark next to the due date implies that a task that directly affects the project deadline is overdue.
Yes, you can change the project ownership by clicking on the ‘Edit’ icon to the right of it after navigating to a project.
Only the agents have the permissions to create and work on a project.
The following are the permissions that a project member can have:
Below are the notifications sent out:
Project Assigned
Project Reassigned
Project Completed
Project Archived
Project Rescheduled
Project Member Added
Project Member Removed
New Comment Added to Task
Task Dependency Added
Task Dependency Removed
All predecessor tasks are complete
Project Task Rescheduled
Project Task Reminder
Mentioned in a Task Comment
Added as Watcher to Task
If a specific task or subtask can be started only after the previous task is finished, will you be able to add a dependency between the two tasks.
To be able to remove a member from a project, please navigate to the project, and under members click on the particular agent and you will have an option to remove that member.
The date of creation of the tasks influences whether it precedes or succeeds that task. Overlapping of the dates could be a reason for the same.
When associating a ticket to a project only the initial Subject and Description would be created in the project and other conversations would not be carried over.
This is currently not possible and you will have to create them separately.
