Ticketing Workflow

• How do emails from your requesters get converted into tickets?

  Tue, 28 Apr, 2020 at 9:51 PM
• What is the difference between a note and a reply?

  Wed, 18 Sep, 2019 at 3:46 PM
• What is the size limit for attachments to a ticket reply in Freshservice?

  Thu, 4 May, 2023 at 4:13 PM
• Can I attach multiple files while replying to a ticket?

  Thu, 4 May, 2023 at 4:16 PM
• Would it be possible to add attachments that are more than 25 MB in size?

  Mon, 4 May, 2020 at 12:09 AM