API & Webhooks : Freshservice

Solution home Freshservice FAQs

API & Webhooks

Can we increase the API rate limit?

Wed, 18 Sep, 2019 at 12:41 AM
What is the rate limit for APIs across all plans?

Tue, 14 Apr, 2020 at 1:55 PM
How can I get the ticket fields using APIs?

Mon, 4 May, 2020 at 12:15 AM
What is the date-time format used in Freshservice APIs?

Wed, 18 Sep, 2019 at 12:44 AM
How can I get user information using API’s?

Wed, 18 Sep, 2019 at 12:44 AM
How can I create tickets with attachments using API?

Wed, 18 Sep, 2019 at 12:45 AM
Can I view all service items using API?

Wed, 18 Sep, 2019 at 12:45 AM
How do I create solution categories using API?

Wed, 18 Sep, 2019 at 12:45 AM
Why do tickets get created with priority as low even when priority value is set to “4” while creating with API?

Tue, 14 Apr, 2020 at 3:27 PM
Can we update custom fields of tickets using APIs?

Wed, 18 Sep, 2019 at 12:46 AM

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