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Solution home Freshservice FAQs

API & Webhooks

  • Can we increase the API rate limit?
    Wed, 18 Sep, 2019 at 12:41 AM
  • What is the rate limit for APIs across all plans?
    Wed, 18 Sep, 2019 at 12:42 AM
  • How can I get the ticket fields using APIs?
    Wed, 18 Sep, 2019 at 12:43 AM
  • What is the date-time format used in Freshservice APIs?
    Wed, 18 Sep, 2019 at 12:44 AM
  • How can I get user information using API’s?
    Wed, 18 Sep, 2019 at 12:44 AM
  • How can I create tickets with attachments using API?
    Wed, 18 Sep, 2019 at 12:45 AM
  • Can I view all service items using API?
    Wed, 18 Sep, 2019 at 12:45 AM
  • How do I create solution categories using API?
    Wed, 18 Sep, 2019 at 12:45 AM
  • Why do tickets get created with priority as low even when priority value is set to “4” while creating with API?
    Wed, 18 Sep, 2019 at 12:46 AM
  • Can we update custom fields of tickets using APIs?
    Wed, 18 Sep, 2019 at 12:46 AM
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