The following managed assets in Freshservice are considered chargeable:
Discovery Probe and Agent: Assets discovered through Probe and Agent.
Third-party sources: Assets discovered through third-party sources, such as Intune, Jamf, Automox, Chrome Connector, Workspace One, and Cloud Discovery Apps (including Azure, AWS, GCP, and Kubernetes).
Manual upload: Assets that are manually added including those uploaded via APIs, user interface (UI), CSV files, or other custom integrations.
As an exception, S3 buckets are counted differently, wherein 10 buckets equals 1 Managed Asset.
Note: The Managed Asset pack definition in Freshservice currently does not include assets brought into Freshservice via the Advanced Discovery feature (powered by Device 42), since they’re covered separately under the Advanced Discovery subscription. In case you are currently subscribed to Advanced Discovery, and you choose to opt out in the future, these assets will also be counted as part of the asset pack usage, and chargeable unless you’ve moved the assets to trash.
Full-time agents handle support tickets regularly, while occasional agents can access Freshservice using day passes whenever needed.
For pricing, your Freshservice subscription is based on the number of full-time agents in your service desk. You can buy day passes (charged per day) for occasional agents as required.
