IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes:
- adding them manually
- importing from a CSV
- barcode scanning using the mobile app
- using the Discovery Probe or Agent to discover assets
Any device discovered by the Discovery Probe or the Discovery Agent is considered a managed asset. This includes assets scanned using the SCCM integration in the Discovery Probe.
A device is also considered a managed asset if it is added using other methods and is later updated using the discovery tools.
Only the devices are considered managed assets and customers are not charged for the software discovered from these devices.
Full-time agents are the ones who take care of tickets on a regular basis. Occasional agents can be provided with day passes whenever they need to log in to Freshservice.
In terms of pricing, you're charged for your Freshservice account based on the number of full-time agents in your service desk. You can purchase day passes (that are charged per day) for your occasional agents whenever required.
