User Guide - Agent

Getting Started 3

• Welcome to Freshservice
• Know Your Way Around Freshservice
• Posting Announcements

Tickets 19

• Keyboard Shortcuts to Your Service Desk
• Ticket Shortcuts
• How to work with Tickets? - Support
• Filtering Tickets
• Viewing and Updating Tickets

View all 19

Problems 3

• Working with Problems
• Linking Problems with Changes
• Closing Problems

Changes 4

• Working with Changes
• Requesting for Approval from a Cab Member
• Adding Review Note After Release
• Closing Changes

Releases 1

• Working with Releases

Assets 2

• Working with Assets
• Analyzing Impact Using Relationship Maps

Contracts 1

• Working with Contracts

Knowledge Base 4

• Working with Knowledge Base
• Creating Solution Articles
• Tagging
• Organizing Articles

Search 1

• How Search Works in Freshservice