A problem is the cause of one or more incidents. Once a problem has been documented, all the relevant details need to be added for the root cause analysis t...
Thu, 16 Jun, 2022 at 12:42 PM
The permanent solution to a problem might involve bringing about a change. Some problems might call for a major change, like replacing a server, etc. while ...
Thu, 16 Jun, 2022 at 12:58 PM
If the change requested for a specific problem is completed and closed, you can close the problem (and all the other problems that might be linked to the ch...
Thu, 16 Jun, 2022 at 1:02 PM
