You can reorder and reorganise your articles, folders and categories at anytime.


To reorder categories in your knowledge base, 


  1. Click on the Solutions tab and click on the Reorder button to drag and reorder the categories.

  2. To reorder the folders under a particular category, click on the particular category and
    click the Reorder button on the left hand side to drag and reorder the folders.

  3. To reorder the solutions under a particular folder, click on the particular folder and click
    the Reorder button on the right hand side to drag and reorder the solutions.


Once you have grouped individual articles under a particular folder, you can always undo that
and move them to another folder.


  1. Click on the Solutions tab and click on the folder that contains the solution you wish to
    reorganise. You can also locate solutions by typing out relevant words into the search
    all solutions search bar.

  2. Click on the solution you wish to reorganise and click the Edit button.

  3. From the folder drop down box, pick the folder you wish to move this solution to.

  4. Click on the Update button to save your changes.