Knowledge Base

A knowledge base is exactly what it sounds like: a shared collection of tried and tested solutions that have been documented for future reference. The prima...

Freshservice Knowledge Base solutions are grouped under a three tier hierarchy : Categories - Folders - Solutions. Here’s how you create new solution ar...

In order to make it easier to locate and search for individual solutions, you can add tags when you create new solution articles. You can also keep adding n...

You can reorganize your articles, folders and categories at anytime. Once you have grouped individual articles under a particular folder, you can always...