Changes

A change is essentially an addition, modification or removal of anything that can affect IT Services. The scope should include changes to all architectures,...

Once you have the change rollout and backout plan in place, you need to get it approved by one or more members of the CAB (Change Advisory Board). Depending...

Once the release is completed successfully, you can review the change’s rollout process and effect and add a note summarizing it. This note can contain deta...

Closing Changes After the release associated with a change is completed, i.e. after the change is made, you can close the change. A change can be close...