Enterprise Service Management

Employee Onboarding and Offboarding 15

• Get help with Employee Onboarding - Freshservice Support
• Bulk Employee Onboarding in Freshservice
• Adding Stakeholders to the Onboarding Module
• Building Onboarding Kits
• Creating Onboarding Tickets

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Access controls 9

• Creating a new custom role and its significance in Freshservice
• Understanding Default Agent Roles in Freshservice
• Troubleshooting contact import issues in Freshservice trial account
• Delegating Approvals to Your Peers
• Setting up Roles & Role-Based Access Controls

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Service Desk Efficiency 12

• Get your finance function up and running on Freshservice in no time!
• Set your sales & marketing teams up for success in Freshservice
• Make the digital workplace a reality with Freshservice!
• Onboard your HR teams on Freshservice
• Streamline legal service management at one place with Freshservice!

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Workspaces 22

• What is a workspace?
• What is a primary workspace?
• What is a ticket type or prefix?
• Workspace Views
• How to move tickets across workspaces?

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Business Agent License 5

• What are the differences between IT agents and Business agents?
• Detailed list of features accessible to business agents
• Business agents - Plan and Pricing
• How to convert an existing IT agent to a business agent or vice-versa?
• How can admins buy business agent licenses?