Enterprise Service Management

Employee Onboarding and Offboarding 15

• Get help with Employee Onboarding - Freshservice Support
• Bulk Employee Onboarding in Freshservice
• Adding Stakeholders to the Onboarding Module
• Building Onboarding Kits
• Creating Onboarding Tickets

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Workspaces 26

• What is a workspace?
• What is a primary workspace?
• What is a ticket type or prefix?
• Workspace Views
• Moving data between workspaces: guidelines and restrictions

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Document Management 7

• Document Management - Use case library
• Document generation for employee requests
• Embed eSignatures in Documents
• Using Docusign for E-signatures in Freshservice/FSBT
• How to add assets’ information in generated documents?

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Journeys 4

• Get started with Journeys
• Agent Portal Experience – Journeys
• Support Portal Experience – Journeys
• Journeys on Mobile