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    Solution home Enterprise Service Management

    Support Portal Experience

    Navigating the Support Portal
    Option Description Complete your action items View the list of all tasks assigned to you. Browse help articles Access policies and ...
    Mon, 30 Jun, 2025 at 6:42 PM
    Initiate a Journey Request from the Support Portal
    Perform the following steps to create a new journey request from the support portal: Log into the support portal using your credentials. On the suppor...
    Mon, 30 Jun, 2025 at 6:43 PM
    Bulk-Upload Requests
    The bulk upload feature allows you to submit multiple journey requests at once, making it easier to manage high-volume submissions. This feature reduces rep...
    Mon, 30 Jun, 2025 at 6:43 PM
    View Journey Request Details
    IN THIS ARTICLE On the Journey Requests page Journey Request Details View After submitting a journey request, either individually or through a bulk ...
    Mon, 30 Jun, 2025 at 6:44 PM
    Access and Complete Assigned Activities
    IN THIS ARTICLE Complete a Simple Task Complete a Form Task Complete a Form Task With Service Items You can access your assigned activities on the su...
    Mon, 30 Jun, 2025 at 6:44 PM
    Cancel a Journey Request
    IN THIS ARTICLE Why cancel a Journey request? How to cancel a Journey request? What happens when you cancel a journey request? If the Admin has gran...
    Mon, 30 Jun, 2025 at 6:44 PM
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