Freshservice offers two types of widgets namely the Popup Widget and Embedded widget. You can configure this by navigating to Admin → Support Channels → Feedback Widget
You will have to take the respective Popup/Embedded Widget Code which is found at the bottom of each tab under Admin → Support Channels → Feedback Widget and then paste the code into your website’s HTML page depending on which page you need it to appear.
There are chances that the code copied from Freshservice would contain your CNAME for the portal and not the Freshservice domain URL. Please do check it once and also check if the URL is https supported for the feedback widget to work.It is better to use the default Freshservice URL here.
When configuring the support channels you would be able to configure where the widget should appear and obtain the corresponding code and paste it to your website for the changes to reflect.
If Mobile stylesheet is supported then we would be able to display Popup Widget in a mobile browser, you would be able to check if Mobile stylesheet is supported from Admin-->Helpdesk Rebranding-->Customise Portal-->Stylesheet.
When a ticket is raised through feedback widget we would be able to configure a workflow automator to check for the Source is Feedback Widget and then trigger an email to an agent in the system.
If we allow requesters to add CC on the new ticket form on end user portal, then the feedback widget would also allow the option to add CC.
If we are looking to change the button text for popup widget, we would be able to change that information from Admin-->Support Channels-->Feedback Widget. However, if we are looking to change the Submit button inside the Popup widget, we would have to customise the code on your website or where the widget is hosted to change the same
On the list view page, we would be able to identify if the ticket has been created through Feedback widget by looking at the icon for Source next to the quick actions available on the ticket.
The Feedback widget is displayed based on the helpdesk language set under Admin-->Helpdesk Rebranding section
Ticket fields which have been added to the end user portal new ticket page would be available by default on the Feedback widget and if we need to add additional fields, it would have to be done from Admin-->Form Fields, whereas the fields would be available on the end user portal as well.
It is not possible to change the order of fields in Feedback widget alone, however, you can change the order from Admin-->Form fields which would reflect on the support portal and Feedback widget as well.
