TABLE OF CONTENTS
- What is Freshplugs?
- Why are we deprecating Freshplugs?
- What are Modern alternatives?
- How to uninstall Freshplugs after configuring the modern alternative in your account?
What are Freshplugs?
Freshplugs was an archaic way to build third-party integrations and customizations on top of the out-of-the-box offerings in Freshservice. Freshplugs worked by inserting custom javascript in product pages. Today with inbuilt enhanced features and one-click apps in our marketplace, our users can replace Freshplugs with native functionalities that evolve with the product.
Why are we deprecating Freshplugs?
Freshplugs deprecation is an integral part of Freshservice's architectural modernization. Freshplugs do not evolve with the product, and Freshplugs' capabilities cannot be enhanced with time. Freshplugs deprecation will help:
- Provide low code or no-code platform for users to build and launch the application quickly
- Avoid hindrances in application performances during major releases
- Bring forth more capabilities across different modules along with the flexibility to customize them
- Ward off constant maintenance and audits
What are Modern alternatives?
Most common Freshplugs capabilities are already present as feature enhancements within the product, such as Business rules, closure rules, and many more. We have also developed marketplace applications to fulfill the need for customization and integration with common apps such as Google Drive, TeamViewer, and more. Here is the list of Freshplugs and their Modern alternatives:
Freshplug | Modern alternative |
| Show/Hide or disable Ticket properties | Business rule |
| Auto-populate ticket property | Business rule |
| Login/user role-based property visibility | Business rule |
| Restrict closure/resolution of tickets on non-completion of tasks | Closure rule |
| Show additional requester information | Detailr app |
| Remove agent ability to edit due by time | Ticket due by property customization |
| Group based from email in reply forward | Customize from an email app |
| Highrise | Highrise app |
| Teamviewer | Teamviewer app |
| Add logo to reply/note/forward redactor as a signature | Signature management plus app |
| Make asset association mandatory | Business rule |
| Restrict closure/resolution of tickets on non-entry of time | Closure rule |
| G drive integration | Google drive app |
| Auto-start timer | Auto-start timer app |
| Predefined text in the ticket description | Signature management plus app |
| Contract Timer/ Freshplug to show contract details on ticket | Contract management app |
| Hide view more on ticket description | Expand ticket description |
| Update parent ticket when the child tickets merged | Parent-child synchronization app |
| Change the child ticket status whenever the parent ticket status is changed | Parent-child synchronization app |
| Clone tickets | Clone ticket app |
| Change requester of child tickets | Retain requester app |
| Reverse conversation order for ticket trail | Ticket conversation customization app |
If you cannot find a modern alternative to Freshplugs in the above list or face any issue configuring the above, please feel free to raise a ticket on [email protected]
How to uninstall Freshplugs after configuring the modern alternative in your account?
On your Freshservice account go to admin>apps, if you have active freshplugs you will find the Freshplug tab as below:
You will find delete icon against each of your Freshplug, you can go ahead and uninstall.
