Ticket conversation customization app

Admins can now ensure that agents view the latest conversation top with the Ticket conversation customization app. To install the app admin>apps>ticket conversation customization app>select below

You can select to view the latest information on top. When you are on the ticket details page, you will see newer responses on top for agents to prioritize. Learn more

If you cannot find a modern alternative to Freshplugs in the above list or face any issue configuring the above, please feel free to reach us at support@freshservice.com.