Enterprise Service Management

Employee Onboarding 10

• Employee Onboarding in Freshservice
• Bulk Onboarding
• Adding Stakeholders to the Onboarding Module
• Building Onboarding Kits
• Creating Onboarding Tickets

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Access controls 5

• How to create a new custom role (and why)
• Understanding Default Agent Roles in Freshservice
• Delegate Approvals to Your Peers
• Setting up Roles & Role-Based Access Controls
• Maintain Confidentiality of Sensitive Data Using Restricted Groups

Service Desk Efficiency 8

• Get your finance function up and running on Freshservice in no time!
• Set your sales & marketing teams up for success in Freshservice
• Make the digital workplace a reality with Freshservice!
• Onboard your HR teams on Freshservice
• Streamline legal service management at one place with Freshservice!

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