Data exports and report/widget schedules within Analytics get generated according to the below SLAs from the scheduled trigger time. Activity Frequen...
Wed, 24 Jan, 2024 at 7:59 PM
This occurs when an agent lacks adequate accesses to specific modules. For example: When an agent attempts to access ticket reports but lacks the p...
Wed, 24 Jan, 2024 at 12:39 PM
In some reports, where ticket status is shown against time metrics such as 'Time spent by agent' the report may show the status of a closed ticket a...
Thu, 1 Feb, 2024 at 2:01 PM
TABLE OF CONTENTS Introduction to FUP Frequently Asked Questions (FAQs) on FUP Steps to address FUP violations Introduction to FUP We are introducin...
Thu, 24 Oct, 2024 at 4:58 PM
This article is applicable if you are trying to sort a table after applying the 'group by' filter. Sorting (in the ascending or descending order) ...
Wed, 29 May, 2024 at 11:36 PM
Have you noticed data mismatch like a mismatch between Total ticket count and underlying data count? This is explained below. When 'total' is chose...
Wed, 29 May, 2024 at 11:43 PM
Date fields within Freshservice Analytics follow different formats on each page and is not controlled by the date format settings configured under Admin → S...
Wed, 29 May, 2024 at 11:48 PM
Percentage is a comparison calculation. Simply put, it is a ratio between two numbers: the part and the whole. On one hand, you’ll have the number to compar...
Thu, 30 May, 2024 at 12:01 AM
