Note: This solution article is relevant for only those users who joined Freshservice before mid-Aug 2022. The all-new report builder experience Freshs...
Tue, 26 Dec, 2023 at 5:15 PM
Note: This was communicated in the Freshservice List of Migration Items in May 2022. To ensure consistent experience across all modules of Freshservi...
Fri, 4 Nov, 2022 at 12:26 PM
Note: This solution article is relevant for only those users who joined Freshservice before mid-Aug 2022. To unlock the full potential of data, it is es...
Tue, 16 Apr, 2024 at 3:33 PM
Note: This feature was released on Dec 26th, 2022. Users no longer need individual User Reports & Group Reports permissions to leverage reporting. F...
Thu, 12 Jan, 2023 at 4:07 PM
Note: This feature will be available on Pro and Enterprise plans only. Reports in Freshservice Analytics and Project Analytics help monitor service deck...
Thu, 2 Jan, 2025 at 2:59 PM
Freshservice has revamped its in-product Analytics and Project Analytics homepage with an all-new sleek and elegant design. This new homepage is much more i...
Fri, 8 Mar, 2024 at 8:50 PM
Note: We will NOT be upgrading to Incremental Data Exports from May 1st, 2024 as communicated in November 2023, and will continue to support Full Data Expor...
Fri, 15 Mar, 2024 at 11:53 AM
Note: The Ask Freddy functionality in Freshservice Analytics was discontinued in Jan 2024. What will change with this discontinuation? The ‘Ask Freddy’...
Fri, 9 Feb, 2024 at 9:45 AM
This could be due to leading spaces in the filter values. For example, when field values like 'Company', 'Department', 'Agent groups'...
Wed, 24 Jan, 2024 at 12:28 PM
Data exports and report/widget schedules within Analytics get generated according to the below SLAs from the scheduled trigger time. Activity Frequen...
Wed, 24 Jan, 2024 at 7:59 PM
