New Chart types We’ve introduced four new chart types to Analytics (see attachment). They are: Bubble chart Heatmap chart Pie chart and ...
Thu, 9 Apr, 2020 at 6:47 AM
Analytics module in Freshservice allows you to generate intuitive reports for your service desk. Integrating Tableau with Freshservice enables you to scale ...
Fri, 22 Mar, 2024 at 9:52 AM
Here is a guide to help you generate some of the common reports to find insights using the analytics module. Create a report based on SLA Head to Rep...
Tue, 11 May, 2021 at 2:56 PM
We have introduced a new module called ‘Approvals’ in Freshservice Analytics. Now you can create metrics and reports on approvals and approvers associated w...
Mon, 29 Aug, 2022 at 5:56 PM
Common Terminologies Add Widget Use this option to create new widgets Ask Freddy AI based quick search Attributes An attribute is a tex...
Thu, 7 Apr, 2022 at 11:31 AM
With the deprecation of the legacy Reports module and migration of all reports to the Analytics module , you must wonder what will happen to the existing ro...
Thu, 12 May, 2022 at 11:41 AM
Note: As part of reports deprecation, we have migrated your reports from legacy Reports to Analytics in June 2022. Legacy Reports will be fully deprecated f...
Thu, 20 Oct, 2022 at 4:33 PM
Customer satisfaction surveys are one of the best ways to gauge how your customers feel about your service and support. But to understand the real value of ...
Mon, 29 Aug, 2022 at 6:06 PM
1. Timelines & Eligibility When will the Legacy Reports module be deprecated? The reports module will be deprecated in Nov 2022. However fro...
Thu, 14 Sep, 2023 at 7:13 PM
We are migrating from the legacy Reports module to the Analytics module in June 2022 and will be deprecating Reports in November 2022. To know more about th...
Tue, 28 Jun, 2022 at 11:06 AM
