A Bird’s Eye View of a Service Desk for All With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics bein...
Tue, 26 Dec, 2023 at 6:50 PM
Analytics in Freshservice allows you to generate intuitive reports for your service desk. This article will walk you through the basics of the Analyt...
Fri, 26 Jul, 2024 at 12:06 AM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor...
Thu, 10 Oct, 2024 at 10:10 AM
Analytics module in Freshservice allows you to generate intuitive reports for your service desk. A Widget is an analytic chart that displays data in a parti...
Tue, 12 Nov, 2019 at 1:54 PM
Several organizations use a dedicated BI tool to visualize data and generate reports from multiple/various software tools that are used across an organizati...
Tue, 1 Oct, 2024 at 12:38 PM
Freshservice offers you the Ask Freddy feature to create instant reports by simply posing a question. Currently, this feature can be used to query the follo...
Fri, 13 Sep, 2019 at 4:09 PM
During the course of a ticket’s lifecycle, it is often difficult for admins and managers to identify what caused potential delays in resolving a ticket. It ...
Mon, 8 Apr, 2024 at 4:03 PM
It’s critical to stay on top of your service desk metrics to streamline performance across your team. Consider the following scenario, as a manager you want...
Mon, 29 Aug, 2022 at 2:51 PM
The Timesheet report in Freshservice allows you to calculate billable, non-billable, and total hours logged by your agents. The report can be filtered ...
Mon, 8 Apr, 2024 at 4:29 PM
The Analytics module in Freshservice allows you to generate intuitive reports for your service desk. Integrating Power BI with Freshservice enables you to s...
Wed, 8 May, 2024 at 3:02 PM
