A Bird’s Eye View of a Service Desk for All With Analytics, deep dive into your data and obtain insights, specific to your business. With Analytics bein...
Mon, 8 Aug, 2022 at 12:55 PM
Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
Fri, 16 Jun, 2023 at 10:56 AM
Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befor...
Fri, 23 Sep, 2022 at 11:17 AM
Analytics module in Freshservice allows you to generate intuitive reports for your service desk. A Widget is an analytic chart that displays data in a parti...
Tue, 12 Nov, 2019 at 1:54 PM
Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
Fri, 16 Jun, 2023 at 10:52 AM
Several organizations use a dedicated BI tool to visualize data and generate reports from multiple/various software tools that are used across an organizati...
Wed, 18 Dec, 2019 at 2:29 PM
Freshservice offers you the Ask Freddy feature to create instant reports by simply posing a question. Currently, this feature can be used to query the follo...
Fri, 13 Sep, 2019 at 4:09 PM
During the course of a ticket’s lifecycle, it is often difficult for admins and managers to identify what caused potential delays in resolving a ticket. It ...
Mon, 30 Sep, 2019 at 1:22 PM
It’s critical to stay on top of your service desk metrics to streamline performance across your team. Consider the following scenario, as a manager you want...
Mon, 29 Aug, 2022 at 2:51 PM
The Timesheet report in Freshservice allows you to calculate billable, non-billable and total hours logged by your agents. The report can be filtered b...
Fri, 6 Dec, 2019 at 3:09 PM
