Email Commands in Freshservice lets you perform activities on a ticket directly from your email inbox, without having to login to your service desk. You ...
Wed, 7 Dec, 2022 at 6:39 PM
With so many incidents and use cases coming in on a regular basis, it is essential for an IT agent to collaborate with his/her team to make quick and effici...
Fri, 4 Jan, 2019 at 1:42 PM
The fundamental question is, what do satisfaction surveys measure? It is as simple as understanding how happy your customers are with the product o...
Thu, 27 Jun, 2024 at 7:38 PM
Sometimes, you might want to keep your eye on a special ticket and follow its progress, even if it is assigned to a different agent in your team. As the man...
Wed, 19 Oct, 2022 at 10:50 PM
If the group attempts to resolve the incident and determines that a change is required they could log an RFC and link it to the incident. A new or existing ...
Wed, 19 Oct, 2022 at 11:10 PM
Closure Rules Incomplete resolution or closure of tickets is every service desk’s horror. When tickets are closed/resolved without their subtasks or child ...
Tue, 4 Jun, 2024 at 2:36 PM
For details on sharing tickets with agents, click here. Requesters can share service requests and tickets with their subordinates. Once shared, they wil...
Thu, 16 May, 2024 at 2:27 PM
Beginning May 2024, Freshservice will implement a new archival functionality for closed, inactive tickets to enhance service delivery speed and efficiency, ...
Thu, 18 Jul, 2024 at 12:49 PM
There are a few steps that need to be checked for this issue: If the issue is for all emails coming to your support email address, check if the forwardin...
Thu, 23 Mar, 2023 at 4:04 PM
With Freshservice, exporting tickets from your service desk is a breeze, allowing you to extract valuable data and insights for analysis, reporting, or seam...
Thu, 22 Jun, 2023 at 5:38 PM
