With Freshservice, exporting tickets from your service desk is a breeze, allowing you to extract valuable data and insights for analysis, reporting, or seamless integration with other systems.
Follow these steps to export tickets efficiently:
On the Incidents list view page, filter the tickets that you’d like to export. Then, click the 'Export' button to initiate the process.
Choose your preferred format - CSV or Excel - for the exported data.
You can choose to add additional filters that will get applied on top of the filtered tickets.
Time: Created time/ Resolved time/ Closed time
Date: Last 30 days/ Last 7 days/ From yesterday/ Set date
Customize the exported data by selecting or deselecting additional fields as needed.
An email containing the CSV/Excel file with comprehensive ticket details for the specified date range lands in your inbox.
FAQs
How to export more than 30 days of data?
The default selection for ticket export is set to ‘Created time’ is ‘Last 30 days, however, you can specify any desired date range on choosing ‘Set date’ for exporting tickets older than 30 days.
Under what circumstances does tickets based on the created date is not being exported?
If the created date is specified in the ticket filter on the incident list view page, the filters chosen on the ‘Export tickets’ window should either be the same or a subset of the ticket filter, for the tickets to be exported.
Where can I find the exported file?
The report will be mailed to you.
Is there any restrictions while exporting the tickets?
No, any number of ticket fields/ desired date range can be exported.
